Facilitate (Staffing)

 
The core product of a destination management company is service. Through years of experience and feedback from our customers, Panache has determined that the power of our customer service is based on the quality staffing of all activities, events and most importantly your hospitality desk. Panache considers 'staffing' to be such an integral aspect to the success of your program, that we consider it one of the core elements of our services. One of the keys to Panache's success is our staff and the island knowledge and assurance they bring to your program.

Island Knowledge
We call this a 'resident's mentality.' Our staff knows the island because they all live there. We provide the expertise one would expect of a concierge. Our insider knowledge of the 'best activities' is the best because we've tried them ourselves. We can direct you to that special 'hidden' shop or beach, knowledge found in no brochure.

Assurance
If there are medical emergencies, weather challenges, or sudden changes in activities, rest assured that we'll be there to catch the change and make the appropriate phone calls. Our staff is well trained and prepared to find the perfect solutions.

Hospitality Desk Components:
- Personalized servicing
- Handling of the "guest request log" that outlines all of the guest requests as they are made
- Partnering with the group event staff on all components of the program (such as stuffing of welcome packets, assistance with amenities, etc.)
- Monitoring of all sponsored activity and dinner reservation folders
- Provide detailed optional activity lists for booking and confirming any possible optional activity purchases by the guests
- Electronic credit card machines for expedient transactions
- Island information for guest
- Detailed island map displayed for easy reference when explaining the tours, places of interest and transfer times